{"id":1206,"date":"2026-04-01T09:30:39","date_gmt":"2026-04-01T07:30:39","guid":{"rendered":"https:\/\/caffeideal.com\/faq\/"},"modified":"2026-10-29T23:46:01","modified_gmt":"2026-10-29T22:46:01","slug":"faq","status":"publish","type":"page","link":"https:\/\/caffeideal.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;175660&#8243; el_class=&#8221;pageLine pageAboutCourse&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;4\/12&#8243; uncode_shortcode_id=&#8221;189836&#8243; el_class=&#8221;col_1&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; uncode_shortcode_id=&#8221;106015&#8243; el_class=&#8221;aboutCourse_title&#8221;]FAQ[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; uncode_shortcode_id=&#8221;206093&#8243; el_class=&#8221;aboutCourse_subtitle&#8221;]Orders[\/vc_custom_heading][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;8\/12&#8243; uncode_shortcode_id=&#8221;516742&#8243; el_class=&#8221;col_2&#8243;][vc_custom_heading heading_semantic=&#8221;h5&#8243; text_size=&#8221;h5&#8243; uncode_shortcode_id=&#8221;118704&#8243; el_class=&#8221;aboutCourse_contentSubtitle&#8221;]Where can I order Ideal products from?[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;209312&#8243; el_class=&#8221;aboutCourse_textAfterContSubtitle&#8221;]We ship our products throughout Italy, with the exception of Livigno and Campione d\u2019Italia.[\/vc_column_text][vc_custom_heading heading_semantic=&#8221;h5&#8243; text_size=&#8221;h5&#8243; uncode_shortcode_id=&#8221;844155&#8243; el_class=&#8221;aboutCourse_contentSubtitle&#8221;]How can I pay for my order?[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;163173&#8243; el_class=&#8221;aboutCourse_textAfterContSubtitle&#8221;]You can pay for your products when confirming your order, either by PayPal or by bank transfer using the details provided when you complete your order. If you choose bank transfer, your order will be confirmed once payment has been received.[\/vc_column_text][vc_custom_heading heading_semantic=&#8221;h5&#8243; text_size=&#8221;h5&#8243; uncode_shortcode_id=&#8221;588218&#8243; el_class=&#8221;aboutCourse_contentSubtitle&#8221;]Can I request an invoice for my order?[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;878163&#8243; el_class=&#8221;aboutCourse_textAfterContSubtitle&#8221;]When completing your order, you will be asked whether you need an invoice. If so, simply enter your tax code and\/or VAT number and your recipient code for electronic invoicing. Otherwise, you will be sent a purchase receipt. For any other specific requirements, please contact our office by email at <a href=\"mailto:ordini@caffeideal.com\">ordini@caffeideal.com<\/a> or by phone on <a href=\"tel:+390342590561\">+39 0342 590561<\/a>.[\/vc_column_text][vc_custom_heading heading_semantic=&#8221;h5&#8243; text_size=&#8221;h5&#8243; uncode_shortcode_id=&#8221;475689&#8243; el_class=&#8221;aboutCourse_contentSubtitle&#8221;]How much does shipping cost?[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;583137&#8243; el_class=&#8221;aboutCourse_textAfterContSubtitle&#8221;]Shipping costs are calculated automatically by our website based on the value of your purchase. Standard shipping costs \u20ac5.00. Shipping is free on orders over \u20ac60.00.[\/vc_column_text][vc_custom_heading heading_semantic=&#8221;h5&#8243; text_size=&#8221;h5&#8243; uncode_shortcode_id=&#8221;143956&#8243; el_class=&#8221;aboutCourse_contentSubtitle&#8221;]How long will it take to receive my order?[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;522176&#8243; el_class=&#8221;aboutCourse_textAfterContSubtitle&#8221;]Orders are usually dispatched within 24 working hours of confirmation that the order has been received. Delivery normally takes 2\u20133 working days from when the products are handed over to the courier. These timescales are for guidance only and are not binding.[\/vc_column_text][vc_custom_heading heading_semantic=&#8221;h5&#8243; text_size=&#8221;h5&#8243; uncode_shortcode_id=&#8221;109932&#8243; el_class=&#8221;aboutCourse_contentSubtitle&#8221;]Can I return a product?[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;171258&#8243; el_class=&#8221;aboutCourse_textAfterContSubtitle&#8221;]Due to the nature of our products, we are unable to accept returns or issue refunds.[\/vc_column_text][vc_custom_heading heading_semantic=&#8221;h5&#8243; text_size=&#8221;h5&#8243; uncode_shortcode_id=&#8221;388186&#8243; el_class=&#8221;aboutCourse_contentSubtitle&#8221;]Who should I contact if I have a problem with my order?[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;536720&#8243; el_class=&#8221;aboutCourse_textAfterContSubtitle&#8221;]For any queries, you can contact our office during opening hours on <a href=\"tel:+390342590561\">+39 0342 590561<\/a> or by emailing <a href=\"mailto:ordini@caffeideal.com\">ordini@caffeideal.com<\/a>. We are open Monday to Friday from 8:00 to 12:00 and from 14:00 to 18:00, and on Saturday mornings from 8:00 to 12:00.[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;30&#8243; back_image=&#8221;618&#8243; parallax=&#8221;yes&#8221; kburns=&#8221;yes&#8221; overlay_color=&#8221;color-180048&#8243; overlay_alpha=&#8221;11&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;103289&#8243; overlay_color_type=&#8221;uncode-palette&#8221; el_class=&#8221;pageLine pageAboutLine_picDivider&#8221;][vc_column width=&#8221;1\/1&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;175660&#8243; el_class=&#8221;pageLine pageAboutCourse&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;4\/12&#8243; uncode_shortcode_id=&#8221;189836&#8243; el_class=&#8221;col_1&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; uncode_shortcode_id=&#8221;727242&#8243; el_class=&#8221;aboutCourse_title&#8221;]FAQ[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; uncode_shortcode_id=&#8221;168869&#8243; el_class=&#8221;aboutCourse_subtitle&#8221;]Coffee[\/vc_custom_heading][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;8\/12&#8243; uncode_shortcode_id=&#8221;516742&#8243; el_class=&#8221;col_2&#8243;][vc_custom_heading heading_semantic=&#8221;h5&#8243; text_size=&#8221;h5&#8243; uncode_shortcode_id=&#8221;143480&#8243; el_class=&#8221;aboutCourse_contentSubtitle&#8221;]How should I store ground coffee or coffee beans once the pack has been opened?[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;205951&#8243; el_class=&#8221;aboutCourse_textAfterContSubtitle&#8221;]Coffee should be stored in a cool, dry place, away from light and heat sources. Once a bag of ground coffee or beans has been opened, the product tends to lose its aromas and the flavour may gradually change. To limit this, we recommend storing it in an airtight container.[\/vc_column_text][vc_custom_heading heading_semantic=&#8221;h5&#8243; text_size=&#8221;h5&#8243; uncode_shortcode_id=&#8221;305360&#8243; el_class=&#8221;aboutCourse_contentSubtitle&#8221;]Can I drink the coffee after its best-before date?[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;151256&#8243; el_class=&#8221;aboutCourse_textAfterContSubtitle&#8221;]To enjoy our coffee at its best, with all the quality that sets it apart, we recommend consuming it by the best-before date printed on every pack. After this date the product can still be consumed with no health risk, but its fragrance and aromas may be altered and less intense.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;175660&#8243; el_class=&#8221;pageLine pageAboutCourse&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":630,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1206","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ | Ideal Caffe<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ | Ideal Caffe\" \/>\n<meta property=\"og:description\" content=\"[vc_row row_height_percent=&#8221;0&#8243; 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