We ship our products throughout Italy, with the exception of Livigno and Campione d’Italia.

You can pay for your products when confirming your order, either by PayPal or by bank transfer using the details provided when you complete your order. If you choose bank transfer, your order will be confirmed once payment has been received.

When completing your order, you will be asked whether you need an invoice. If so, simply enter your tax code and/or VAT number and your recipient code for electronic invoicing. Otherwise, you will be sent a purchase receipt. For any other specific requirements, please contact our office by email at ordini@caffeideal.com or by phone on +39 0342 590561.

Shipping costs are calculated automatically by our website based on the value of your purchase. Standard shipping costs €5.00. Shipping is free on orders over €60.00.

Orders are usually dispatched within 24 working hours of confirmation that the order has been received. Delivery normally takes 2–3 working days from when the products are handed over to the courier. These timescales are for guidance only and are not binding.

Due to the nature of our products, we are unable to accept returns or issue refunds.

For any queries, you can contact our office during opening hours on +39 0342 590561 or by emailing ordini@caffeideal.com. We are open Monday to Friday from 8:00 to 12:00 and from 14:00 to 18:00, and on Saturday mornings from 8:00 to 12:00.

Coffee should be stored in a cool, dry place, away from light and heat sources. Once a bag of ground coffee or beans has been opened, the product tends to lose its aromas and the flavour may gradually change. To limit this, we recommend storing it in an airtight container.

To enjoy our coffee at its best, with all the quality that sets it apart, we recommend consuming it by the best-before date printed on every pack. After this date the product can still be consumed with no health risk, but its fragrance and aromas may be altered and less intense.